Refund and Returns Policy

Last Revised: December 25, 2024

At GLAMXFLAIR, we take great pride in the quality of the products we offer, and we strive to provide you with the best shopping experience possible. However, we understand that sometimes you may change your mind or encounter an issue with your purchase. Our Refund and Returns Policy ensures that you can return or exchange items when necessary, with clear guidelines for handling returns, exchanges, and refunds.

Eligibility for Returns

  1. Conditions for Returns:
    We accept returns within 30 days of the delivery date. To be eligible for a return, the items must be in new, unused, and resellable condition. All items must be returned in their original packaging, with all tags and labels intact. Items that have been worn, washed, or altered are not eligible for a return unless they are defective or damaged upon arrival.

    Some items, for health and hygiene reasons, may not be eligible for return, including cosmetics, jewelry, personalized items, and intimate apparel. If there is a defect in these items, we will gladly offer an exchange or refund.

  2. Return Process:
    To initiate a return, please contact our customer service team at info@glamxflair.com within 30 days of receiving your order. Be sure to include the following details:

    • Your order number
    • The item(s) you would like to return
    • The reason for the return (e.g., damaged, incorrect size, changed mind, etc.)
      Once we receive your return request, we will provide you with further instructions on how to return your items, including a return shipping address. If the return is approved, you will receive a Return Merchandise Authorization (RMA) number.

  3. Return Shipping Costs:
    If the return is due to a defect or an error on our part (e.g., incorrect item or damage during shipping), we will cover the cost of return shipping. However, if the return is due to customer preference (e.g., size exchange, change of mind), you will be responsible for the cost of return shipping. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

Exchanges

  1. Exchanging Products:
    We understand that sometimes you may need to exchange a product for a different size, color, or style. To request an exchange, please reach out to our customer service team at info@glamxflair.com. If the item you wish to exchange is in stock, we will proceed with the exchange as quickly as possible.

  2. Exchanges for Damaged or Defective Items:
    If the item you received is damaged, defective, or incorrect, please contact us immediately, and we will facilitate an exchange. In most cases, we will offer a replacement of the same item, subject to availability. If the product is no longer in stock, we will discuss alternative solutions, including a refund.

Refunds

  1. Refund Process:
    Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method. Please note that depending on your bank or credit card provider, it may take 5-10 business days for the refund to reflect in your account.

  2. Non-Refundable Items:
    Certain items are non-refundable unless defective or damaged. These include:

    • Personalized or custom-made items
    • Intimate apparel or underwear
    • Cosmetics or beauty products that have been opened
    • Items on sale or with special discounts may also be non-refundable depending on the terms of the sale

  3. Late or Missing Refunds:
    If you haven’t received your refund yet, please first check your bank or credit card statement. If it still hasn’t appeared, contact your payment provider. If you need further assistance, please don’t hesitate to reach out to our support team at info@glamxflair.com, and we will be happy to help.

Last Revised: December 25, 2024