Delivery Policy

Last Revised: December 25, 2024

Our delivery process is designed to ensure that your order arrives as quickly, efficiently, and safely as possible. At GLAMXFLAIR, we prioritize providing accurate delivery estimates, timely service, and solutions in case of delays or issues. This Delivery Policy explains what to expect during the delivery process and what steps to take in case of delivery-related problems.

Estimated Delivery Time

  1. Domestic Delivery:
    For all standard domestic shipments within the United States, you can generally expect delivery to take 5-7 business days after the order is processed. However, delivery times can vary depending on your location, especially if you live in remote or rural areas. During peak shopping seasons, such as holidays, delivery may take slightly longer.

  2. Expedited Delivery:
    If you select Expedited Shipping, your order should arrive within 2-3 business days of being processed. This option allows for faster delivery, and you will receive an estimated delivery window upon checkout.

  3. International Delivery:
    For international orders, delivery times generally range from 7-21 business days, depending on the destination country, customs processing, and local postal services. Customs clearance may cause delays beyond our control. You will be provided with tracking information where available, though please note that international tracking can sometimes be limited once the package leaves the United States.

Delivery Confirmation and Tracking

  1. Order Tracking:
    Upon shipment, we will send you an email with your tracking number, which you can use to track the status of your order through the carrier’s tracking system. For international shipments, you may experience limited updates once the package leaves the U.S., but you will still be able to track it while it is in transit.

  2. Delivery Confirmation:
    Once your package has been delivered, we will send you a delivery confirmation email. This will confirm that your order has arrived at the destination and include any other relevant details such as delivery time and recipient information.

Lost or Delayed Shipments

  1. Lost Shipments:
    If your package is marked as delivered but you have not received it, or if the tracking information is not updated, please contact our customer service team at info@glamxflair.com. We will investigate the issue and work with the carrier to find a solution. GLAMXFLAIR is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you are unable to locate your package, you should contact the carrier directly for further assistance.

  2. Shipping Delays:
    Occasionally, packages can experience delays due to weather conditions, high shipping volumes, or other unforeseen circumstances. If your order is delayed, we recommend checking the tracking number for updates or contacting the carrier for an expected delivery time. If you have concerns, our customer service team is happy to assist.

  3. Undeliverable Packages:
    If your package is returned to us as undeliverable, we will notify you and work with you to resolve the issue. This could involve confirming your shipping address and arranging for the order to be shipped again. Additional shipping charges may apply in such cases.

Delivery Issues and Customer Support

  1. Damaged or Defective Items:
    We take great care to ensure that your items arrive in perfect condition. However, if your products arrive damaged or defective, please contact us within 7 days of receiving your package. We will work with you to resolve the issue by offering a replacement, refund, or exchange based on the situation.

  2. Missing Items:
    If there are any missing items in your order, please notify us as soon as possible. We suggest reviewing the packaging carefully to ensure all items are accounted for. If an item is missing, we will work with you to find a solution, whether it’s sending a replacement or issuing a refund.

  3. Customer Service:
    If you have any concerns about your delivery, need to report an issue, or have any other questions, please don’t hesitate to reach out to our customer service team at info@glamxflair.com. Our team is dedicated to ensuring your experience is positive, and we are here to assist with any delivery-related inquiries.

Last Revised: December 25, 2024